What the Deckorators decking warranty covers, in plain terms.
This is the complete United States and Canada limited warranty supplied for Deckorators decking products. Review the document for coverage, exclusions, registration requirements and the claim process.
This is a reading of the United States and Canada limited warranty PDF on this page. This independent guide is not the manufacturer. The PDF controls if a sentence here and the document ever disagree.
Voyage and Summit on the coverage matrix
The warranty period starts on the date of the original purchase. For these two mineral-based boards, the coverage matrix lists:
Coverage
Voyage
Summit
Structural performance
50-year
25-year
Stain and fade
25-year
25-year
Removal and replacement
25-year
Does not apply
Picture Frame is the other product the warranty names for removal-and-replacement cost coverage. This guide’s collection pages are Voyage and Summit. The matrix also names other Deckorators boards that are not presented as collections here.
Structural performance
The warranty says the product will not split, splinter, corrode, or become structurally unfit due to rot, fungal decay, warp, cupping, checks, or damage caused by termites.
Stain and fade, and what those words do not mean
Permanent staining means the product will not show permanent staining from food and beverage spills that would typically be on a residential deck or porch, including wine, tea, coffee, punch, sodas, ketchup, mustard, mayonnaise, salad dressing, salad oils and barbeque sauce, provided someone tries to remove the spill with water and a mild household cleaner within 48 hours. The products are not stain-proof. The warranty does not cover staining from foreign substances such as grease, oil, paints or stains, strong solvents, metallic rust, biocides, fungicides, plant foods or other bactericides.
Excessive colour fade for non-variegated surfaces means a colour change greater than 5 Delta E (CIE), calculated according to ASTM D2244. For variegated surfaces, it means an unreasonable amount of colour change beyond normal weathering. The document also says the product is designed to resist fading and will not fade by more than 5 Delta E (CIE) units, and that no decking or porch flooring material is fade-proof.
Removal and replacement
If Deckorators decides that Voyage or Picture Frame products have failed under this warranty, it will pay a prorated portion of the reasonable and customary costs of installing replacement products. Those costs do not include permits. For every other product, including Summit, the warranty does not cover removal, disposal or installation of a replacement, including labour. In every case, Deckorators may instead repair the product, supply a replacement product, or refund a prorated portion of the original purchase price.
How refunds step down
If Deckorators refunds the purchase price, or pays covered replacement-installation costs, the warranty applies the proration schedules below. The document prints a 50-year schedule and a 25-year schedule. It does not add a separate sentence that assigns one schedule only to structural claims and the other only to stain, fade or removal.
50-year schedule
Years since purchase
Purchase price covered
Years 1–5
100%
Years 6–10
80%
Years 11–15
60%
Years 16–20
40%
Years 21–25
20%
Years 26–30
15%
Years 31–40
10%
Years 41–50
5%
25-year schedule
Years since purchase
Purchase price covered
Years 1–6
100%
Years 7–10
80%
Years 11–14
60%
Years 15–18
40%
Years 19–21
20%
Years 22–25
10%
Who it covers, and ground or water contact
This warranty is for the original end user: the owner of the residence when the product is installed, or the first owner who buys that residence from the builder who installed it. It applies to standard single-family residential dwellings in the United States or Canada, and it is not assignable to a later owner. The product has to be registered as the PDF instructs before a claim can be processed. A claim has to be submitted within 30 days of discovering the problem, and Deckorators must be able to inspect the product.
The warranty says only these mineral-based composites may be installed in contact with the ground or submersed in water: Voyage, Dock & Deck, Vault, T&G Porch, Pioneer and Summit.
WARRANTY QUESTIONS
Answers from the supplied warranty.
These answers are a reading of the United States and Canada limited warranty PDF on this page.
How long are stain and fade covered for Voyage and Summit?
The supplied warranty matrix lists 25-year stain and fade coverage for both Voyage and Summit. The products are not stain-proof. Permanent staining coverage applies to food and beverage spills that would typically be on a residential deck, including wine, tea, coffee, punch, sodas, ketchup, mustard, mayonnaise, salad dressing, salad oils and barbeque sauce, when someone tries to remove the spill with water and a mild household cleaner within 48 hours. Excessive colour fade for non-variegated surfaces is a change greater than 5 Delta E (CIE), calculated according to ASTM D2244. For variegated surfaces it is an unreasonable amount of colour change beyond normal weathering. The document says the product will not fade by more than 5 Delta E (CIE) units, and that no decking or porch flooring material is fade-proof.
Does removal and replacement coverage apply to Summit?
The matrix lists 25-year removal and replacement coverage for Voyage, and removal and replacement does not apply to Summit. If Voyage or Picture Frame products fail under the warranty, Deckorators will pay a prorated portion of the reasonable and customary costs of installing replacement products. Those costs do not include permits. For every other product, including Summit, the warranty does not cover removal, disposal or installation of a replacement, including labour.
What structural coverage is listed for Voyage and Summit?
The matrix lists 50-year structural performance coverage for Voyage and 25-year structural performance coverage for Summit. The period starts on the original purchase date. The warranty says the product will not split, splinter, corrode, or become structurally unfit due to rot, fungal decay, warp, cupping, checks, or damage caused by termites.
Who can use this warranty?
It covers the original end user: the owner of the residence when the product is installed, or the first owner who buys that residence from the builder who installed it. It applies to standard single-family residential dwellings in the United States or Canada, and it is not assignable to a later owner. The product has to be registered as the PDF instructs before a claim can be processed. A claim has to be submitted within 30 days of discovering the problem, and Deckorators must be able to inspect the product.
Which boards may be installed in ground or water contact?
The warranty says only these mineral-based composites may be installed in contact with the ground or submersed in water: Voyage, Dock & Deck, Vault, T&G Porch, Pioneer and Summit.
How does a refund step down over time?
If Deckorators refunds the purchase price, or pays covered replacement-installation costs, it uses the proration schedules printed in the warranty. The 50-year schedule covers 100% of the purchase price in years 1 to 5, then 80%, 60%, 40%, 20%, 15%, 10% and 5% across the later bands. The 25-year schedule covers 100% in years 1 to 6, then 80%, 60%, 40%, 20% and 10%. The document prints both schedules.
Coverage depends on the product, installation, purchase date and all terms and limitations in the document. Keep your proof of purchase and register eligible products as directed in the warranty.
